Delivery FAQ


Delivery FAQ

My Boutique offers free UK & Channel Island delivery on orders over £50, plus other local or International shipping options on request.

Orders are processed/prepared for delivery or collection within one working day. Over 90% of all orders are actually sent out same or next working day, normally by dpd next day service (2-day for Highlands and certain other destinations) or by Royal Mail signed for service for non-mainland customers.

We also offer Click & Collect from your local My Boutique store - please refer to the Click & Collect FAQ for further details.

As part of our Shop Carbon Neutral initiative, we are working to improve how online orders are delivered; and be more transparent about all the environmental donations we make that are connected with the delivery of orders.

In addition to our Shop Carbon Neutral initiative, we still wish to encourage online customers to group small, low value purchases together to reduce packaging and transportation Impacts and are maintaining a fixed environmental charge for all deliveries of orders of less than £50. Funds generated will contribute to our tree planting programmes which help reduce the impact of CO2 on the environment - thank you for your understanding.

Non-listed international deliveries and next-day guaranteed (Mon - Sat) special delivery services available upon request.

International delivery for packages up to 2kg are sent via Royal Mail International Signed service (3-5 days).

Please note that orders may take longer during periods of exceptional activity or when items are awaiting restocking or transfer. We will always tell you if an item is being "pre-sold" while we are awaiting stock delivery.

We will also always keep you up-to-date on the progress of your order, notify you of any likely delay, and advise you when parcels have been shipped, along with tracking information by email or message - arrival to UK addresses should take no more than a couple of days but please allow a few extra days before informing us that your standard delivery order has not arrived. 

If you have any questions, please email us