Update - 13/06/20
From Monday 15 June, 2020 My Boutique Farnham Common will reopen (Usual hours) and will be processing and dispatching online orders.
In order to offer a safe online service due to additional covid-19 requirements and to safely process orders, deliveries and returns, all online order dispatched on or after 15/06/20 over £75 will include free UK delivery. All other delivered orders will be charged for. Thank you for your understanding.
Click & collect will remain a free service and is due to be re-enabled shortly, subject to ongoing review to maintain visitor safety.
We will continue to process orders as quickly as possible but some delay may occur at peak periods and due to additional covid-19 safety & protection measures.
Update for Coronavirus impact - 22/03/20
Click & Collect is no longer an available option (due to the temporary closure of our physical stores).
Special Delivery upgrade is no longer an available option.
International Delivery is no longer an available option.
My Boutique offers free UK delivery on orders over £75 as well as various other local or International shipping options.
Orders are processed/prepared for delivery or collection within one working day. Over 90% of all orders are dispatched next working day (with many often dispatched same day) by Royal Mail signed for service.
We also offer Click & Collect from your local My Boutique store - please refer to the Click & Collect FAQ for further details. If you have selected collection during checkout for an order under £35 in error but wish to have this order delivered to you, please pay for delivery at:
As part of our Shop Carbon Neutral for 2020 initiative, we are working to improve how online orders are delivered; and be more transparent about all the environmental donations we make that are connected with the delivery of orders.
In order to meet our general carbon reduction targets, during 2020 all standard online and mail order deliveries will be dispatched using 2nd class or equivalent services.
In addition to our Shop Carbon Neutral initiative, we still wish to encourage online customers to group small, low value purchases together to reduce packaging and transportation Impacts and are maintaining a fixed environmental charge of £4.50 for all deliveries of orders of less than £35. Funds generated will go directly to our tree planting programmes which help reduce the impact of CO2 on the environment - thank you for your understanding.
My Boutique continue to offer international deliveries and next-day guaranteed (Mon - Sat) special delivery services and we allocate additional funds generated from these services towards our 2020 tree planting initiatives to help off-set the higher carbon footprint incurred.
International delivery for packages up to 2kg are sent via Royal Mail International Tracked & Signed service (3-5 days) at a fixed rate of £14.50 for EU orders; and £19.50 for USA/Canada.
Please note that orders may take longer during periods of exceptional activity or when items are awaiting restocking or transfer. We will always tell you before you buy if an item is being "pre-sold" while we are awaiting stock delivery.
We will also always keep you up-to-date on the progress of your order, notify you of any likely delay, and advise you when parcels have been shipped, along with tracking information by email or message - arrival to UK addresses should take no more than a couple of days but please allow a few extra days before informing us that your standard delivery order has not arrived.
If you have any questions, please email us