FREE UK delivery on orders of £50+
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Delivery FAQ


Delivery FAQ

My Boutique offers free UK delivery on orders over £50 as well as various other local or International shipping options.

Orders are processed/prepared for delivery or collection within one working day. Over 90% of all orders are dispatched next working day (with many often dispatched same day) by dpd next day (2-day for Highlands and certain other destinations) or by Royal Mail signed for service.

In normal conditions, we also offer Click & Collect from your local My Boutique store - please refer to the Click & Collect FAQ for further details. If you have selected collection during checkout for an order under £75 in error but wish to have this order delivered to you, please pay for delivery at: 

As part of our Shop Carbon Neutral for 2020+ initiative, we are working to improve how online orders are delivered; and be more transparent about all the environmental donations we make that are connected with the delivery of orders.

In order to meet our general carbon reduction targets, during 2020 all standard online and mail order deliveries will usually be dispatched using 2nd class or equivalent services.

In addition to our Shop Carbon Neutral initiative, we still wish to encourage online customers to group small, low value purchases together to reduce packaging and transportation Impacts and are maintaining a fixed environmental charge for all deliveries of orders of less than £50. Funds generated will go directly to our tree planting programmes which help reduce the impact of CO2 on the environment - thank you for your understanding.

My Boutique continue to offer international deliveries and next-day guaranteed (Mon - Sat) special delivery services and we allocate additional funds generated from these services towards our 2020 tree planting initiatives to help off-set the higher carbon footprint incurred.

International delivery for packages up to 2kg are sent via Royal Mail International Tracked & Signed service (3-5 days).

Please note that orders may take longer during periods of exceptional activity or when items are awaiting restocking or transfer. We will always tell you before you buy if an item is being "pre-sold" while we are awaiting stock delivery.

We will also always keep you up-to-date on the progress of your order, notify you of any likely delay, and advise you when parcels have been shipped, along with tracking information by email or message - arrival to UK addresses should take no more than a couple of days but please allow a few extra days before informing us that your standard delivery order has not arrived. 

If you have any questions, please email us