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Returns FAQ

My Boutique accepts returns:
  • Within 14 days for unused items in original condition with all tags intact
  • Within 14 days on any item damaged during delivery
  • Within 30 days on any faulty item

If you are unsure about returning an item, please email us quoting your order number and the item(s) you wish to return. Please send any returning item(s) with a copy of your order invoice (so we can identify you), to:

Returns [your #MBO order number]

My Boutique

49 The Parade

Bourne End


You may also return items to any My Boutique store with satisfactory proof of purchase. We are often able to process valid returns same day but always aim to ensure that all returns are processed within a maximum of 7 days.